13L Game privacy policy
This privacy policy describes how 13L Game collects, uses, protects and shares information when you use our gaming application and related services. Our goal is to handle your information with care, give you meaningful choices and operate transparently. By using 13L Game, you agree to the practices described here.
This policy applies to the 13L Game mobile app, the 13L Game website and any related digital services operated by the 13L Game brand. It does not apply to third-party services that may be linked from inside the app or the site; those services have their own privacy practices.
Information we collect
13L Game collects information in three broad categories: information you provide to us directly, information that is collected automatically when you use our services and information we receive from trusted third parties. Each category is described below.
1. Information you provide
When you complete 13L Game register, we collect details such as your chosen username, contact information and any account credentials needed to operate the service. You may also choose to provide additional profile information, such as display names, avatars or community preferences. When you contact the 13L Game support team, we collect the contents of your messages and any attachments you share.
2. Information collected automatically
When you use the 13L Game app or website, we automatically collect technical information necessary to deliver the service. This includes device information, network information, log files, performance metrics, security signals and basic usage information. This information helps us run the platform reliably, identify performance issues and protect accounts.
3. Information from third parties
In some cases, we may receive information from trusted partners that help us deliver 13L Game services. For example, infrastructure providers may share security signals with us, or payment processors may confirm transaction status. We work only with providers that meet our standards for data protection.
How we use information
13L Game uses the information it collects for a limited number of purposes. We always aim to use the smallest amount of information necessary to deliver the experience you expect.
- Account management: Operating 13L Game login, 13L Game register and account recovery flows; managing player profiles, friends, squads and other features.
- Service delivery: Hosting gameplay, processing in-app actions, delivering events and providing the core gaming experience.
- Security: Detecting suspicious activity, protecting against fraud and abuse, and enforcing community guidelines.
- Communication: Sending important service notifications, support replies and announcements relevant to your account.
- Improvements: Understanding how the 13L Game platform is used in aggregate, so we can fix issues and design better features.
- Legal compliance: Meeting requirements that apply to the operation of an online gaming platform.
How we share information
13L Game does not sell your personal information. We share information only in limited circumstances and always with the goal of protecting your experience.
- Service providers: We may share information with carefully selected partners that help us run the 13L Game platform, such as hosting providers, security services and customer-support tools. These providers are required to handle data only as instructed by us.
- Legal obligations: We may share information when required by law, in response to valid legal processes, or to protect the rights, safety and property of 13L Game, our players or others.
- Business transitions: If 13L Game undergoes a corporate change such as a merger, acquisition or restructuring, information may be transferred as part of that process subject to standard protections.
- With your consent: In other cases, we share information only when you ask us to or clearly authorise us to do so.
Your choices and rights
You have meaningful choices about how your information is used at 13L Game. Depending on your jurisdiction, you may have additional legal rights, and we are committed to honouring them.
Account controls
You can review and update much of your profile information directly inside the 13L Game app. You can adjust privacy preferences, manage social settings and configure notification choices through the settings menu.
Access, correction and deletion
You can request a copy of your personal information, ask us to correct inaccurate information or request the deletion of your 13L Game account. To make such a request, please contact the privacy team through the Contact page.
Communications
You can adjust the marketing and event communications you receive from 13L Game at any time. Some service messages — such as security alerts or critical account notifications — cannot be turned off because they are required to operate your account safely.
Security
13L Game uses a combination of technical, organisational and physical measures to protect the information entrusted to us. These measures include encryption in transit, access controls, monitoring systems and regular security reviews. While no online system can be guaranteed to be perfectly secure, we take our security responsibilities seriously and continually invest in improvements.
You also play a role in keeping your 13L Game account safe. Choose strong, unique passwords, keep your contact information current and be cautious of messages claiming to come from 13L Game but asking for sensitive information. The official 13L Game support team will never ask for your password.
Data retention
We keep personal information only as long as we need it to provide the 13L Game service, meet legal obligations and protect the safety of our community. When information is no longer needed, we take reasonable steps to delete or anonymise it. Some information may be retained for a longer period when required by law or when it is necessary for safety, fraud prevention or legitimate business purposes.
Children and age requirements
13L Game is intended for users who are of legal age in their jurisdiction. We do not knowingly collect personal information from individuals below the applicable age. If you believe that someone below the legal age has provided information to 13L Game, please contact us so we can take appropriate action.
International transfers
13L Game is a global platform, which means that information may be processed in countries different from the one where you live. Where required, we take steps to ensure that any international transfers benefit from appropriate safeguards.
Changes to this policy
From time to time, we may update this privacy policy to reflect changes in our services, technology, legal requirements or community expectations. When we make significant changes, we will provide notice through the 13L Game platform or by other appropriate means. The most current version of this policy will always be available on this page.
Contact us about privacy
If you have any questions about this policy, your information or your choices, please reach out to the 13L Game privacy team through the Contact page. We take privacy enquiries seriously and aim to respond clearly and promptly.
Thank you for taking the time to read this policy. Looking after your information is a responsibility we do not take lightly, and we are grateful for the trust you place in 13L Game.
Cookies and similar technologies
13L Game uses cookies and similar technologies on its website to support core functionality, remember preferences and understand how the site is used in aggregate. These technologies allow the site to feel responsive and personalised without storing more information than is necessary. You can control cookie behaviour through your browser settings, including blocking certain categories or clearing existing cookies. Some parts of the site may not work as smoothly if you choose to disable cookies entirely.
Inside the 13L Game mobile application, similar lightweight technologies are used to support session continuity, security and analytics. The same principles apply: we use the smallest amount of information necessary to deliver a great experience, and we treat the resulting data with care.
Legal bases for processing
Where required by applicable law, 13L Game processes personal information based on clearly defined legal bases. These typically include the necessity of processing to provide the services you have requested, our legitimate interests in operating and improving the platform, compliance with legal obligations and, where appropriate, your consent. We aim to be transparent about which basis applies in each situation.
If you have questions about the legal basis for any particular type of processing, please contact the 13L Game privacy team. We will do our best to explain the reasoning in clear language and to answer any further questions you may have.
Profile and community visibility
13L Game is a community platform, which means that some information is naturally visible to other players. Usernames, public profile details and certain achievements may be visible inside the community by default. You can adjust visibility settings inside the app to match your preferences. We encourage all players to think carefully about what they share publicly, including in usernames and profile content.
If you change your privacy settings, the changes generally take effect going forward. Information that has already been seen by other players cannot be recalled, which is why thoughtful initial choices are particularly valuable.
Account recovery and verification
To keep accounts safe, 13L Game uses verification steps during account recovery. These steps may include confirming control of the email address linked to your account or providing other information that helps us confirm your identity. Verification exists to protect you, even when it occasionally feels inconvenient. We strive to balance security with usability and to keep the process as smooth as we can.
If you believe your account has been accessed without your permission, please contact the support team straight away. Quick action is one of the best protections against unauthorised access, and the team is ready to help you secure your account.
Marketing and event communications
From time to time, 13L Game may send communications about new features, upcoming events or community programmes. These communications are intended to be useful, not intrusive. You can adjust your preferences inside the app to control how often you hear from us and which kinds of messages you receive. Service-critical messages — such as security notifications — will continue to be sent because they are necessary to operate your account safely.
13L Game does not sell your information to third parties for marketing purposes. Any communications you receive come from the 13L Game brand directly, and your preferences are respected.
Working with service providers
Operating a modern gaming platform involves working with carefully chosen service providers. These partners help with infrastructure, security, analytics and customer-support tooling. Where service providers process information on behalf of 13L Game, we put appropriate contractual and technical safeguards in place to make sure that the same standards apply. Service providers are not permitted to use 13L Game player information for their own purposes.
We review our service providers periodically to make sure they continue to meet our expectations. Where appropriate, we update relationships and processes to reflect new best practices.
Children and family controls
13L Game is intended for users who are of legal age in their jurisdiction. The platform takes age eligibility seriously and combines registration checks with ongoing review to support these requirements. Families concerned about younger people's use of any online platform are encouraged to use device-level parental controls and to maintain open conversations about online activity.
Reporting privacy concerns
If you believe that something has gone wrong with the way 13L Game is handling your information, please let us know. We take privacy concerns seriously and aim to investigate promptly. You can reach the privacy team through the Contact page. Where you have additional rights under your local laws, including the right to lodge a complaint with a relevant regulator, those rights are unaffected by anything in this policy.
Thank you for taking the time to read this policy. Your trust matters to us, and we are committed to earning it through careful, considered handling of the information you share with 13L Game.